Shipping & Return Policy

 Shipping within the US

Best Online Pets Supply is open and processing orders as normal. We are taking necessary precautions to safely package your products. Due to the ongoing health crisis, some carriers may be delayed in the processing of your package and we are seeing longer transit times than normal.

Your tracking may say "pre-shipment" even though it was shipped. It is taking longer for the carrier to scan packages.  

Please contact the carrier first for additional information.

Free shipping on all domestic (U.S.) orders over $99. For all other orders a Flat $7.50 shipping charge will apply. Orders are processed on the day they are received and ship as quickly as possible. Transit times vary and average from 2-5 business days and may incur a delay from the carrier. Standard Shipping is via USPS, UPS and FedEx.  

How do I track my order?
Once your order is shipped, we will send you an email with a tracking number. Please check your spam folder since the email comes from our shipping portal. Sometimes it may take up to 48 hours for tracking information to be updated, by the carrier, so please be patient and rest assure your package has left our warehouse and it’s on its way to you and your furry friend
 

Alaska, Hawaii, US Protectorates, APO, FPO : We ship to these areas using USPS standard or Priority mail.

UPS/FedEx shipments within the US :  If order is received by 2pm EST, Monday - Friday, the order will ship that same day, if in stock. Delivery days are only Monday - Friday. Please note that weather delays may occur and UPS/Fedex do not guarantee or reimburse for deliveries delayed due to weather. PO Box addresses are NOT accepted by these carriers.  

Changes to your order prior to shipping :
Please call 508-388-3380 to speak to a team member to confirm the change. Changes can only be confirmed over the phone and not via email or voicemail.

Discount codes:
Once an order is placed, we cannot make any changes or adjustments to it. Luckily we do offer many discount opportunities throughout the year. Make sure to sign up for our newsletter or use the code you received for a future purchase.

Incorrect addresses on order:
Please double check your shipping address, prior to completing your order. An incorrect address or missing vital information such as an APT or STE # will cause your package to be delayed.

Issue with an order after delivery: We strive to be perfect but we are human! If you have any issues with your order please let us know within 3 business days of delivery, so make sure you check all your goodies!  

International Shipping

We do not ship outside the USA.

Return policy

If you are not completely satisfied with your purchase, you may request a full refund on the purchase price (excluding shipping cost) within 30 days. We will gladly exchange or refund. All requests for refunds and returns must be made within 30 days of your purchase date. Customers are responsible for shipping any returned product back to us unless you received the wrong item.

Return Checklist:

• Items      being returned must be unopened, in original packaging or less than 30%      used to qualify for a refund.
• Pack      the item(s) securely in the package along with order number or the      original packing slip.
• All      return shipping postage costs must be paid by the customer.
• We      recommend using UPS, FedEx or USPS to ship your returned product(s) back      to us. 

Please email joel@bestonlinepetssupply.com to request our return address. Once returned, a full refund excluding the shipping charge will be processed. At this time, we do not provide return labels.

Purchase Disclaimer

Given the uncertainty and rapid pace of change of relevant laws, Best Online Pets Supply makes no representation as to the legality of CBD under laws applicable to you. Purchases are at your own risk.