Privacy Policy | Best Online Pets Supply

  How Best Online Pets Supply collects, uses, and protects your personal information. 

Last updated: October 16, 2026

Best Online Pets Supply (“we,” “us”) respects your privacy. This policy explains what we collect when you use bestonlinepetssupply.com, how we use it, and the choices you have.

What you give us

• Orders and accounts: name, email, phone number, shipping and billing address, and order history.
• Payment: card payments are handled by our secure payment processor, [processor name]. We don’t store your full card number.
• Messages: anything you send us by email, phone, text, or our forms.
• Reviews and photos: if you post them, they may appear publicly.
• Newsletter: your email address if you subscribe.

What we collect automatically

• Your IP address, browser, device type, pages viewed, and time on site, gathered through cookies and similar tools.

From other sources

• Fraud-prevention and analytics providers.

• To process and ship orders and handle returns and support.
• To send order updates, and marketing emails if you’ve subscribed.
• To improve our site and understand what products shoppers want.
• To show you relevant ads on other sites [if you use advertising].
• To prevent fraud and meet legal requirements.

We don’t sell your personal information. We share it only with:

• Manufacturers and carriers who fulfill and deliver your order.
• Service providers such as our payment processor, website host (GoDaddy), email platform, and shipping software.
• Analytics and advertising partners [Google, Meta, and others you use], which use cookies to measure traffic and show ads.
• Authorities, when required by law or to protect rights and safety.
• A buyer, if our business is sold or merged.

By texting us from your mobile number, you consent to receive customer care text messages from Best Online Pets Supply. Message and data rates may apply. Message frequency varies. Reply HELP for help or STOP to opt out at any time. We don’t share mobile numbers or text-messaging opt-in data and consent with third parties or affiliates for marketing or promotional purposes. The only exception is the providers and aggregators that deliver our text messages.

• Emails: use the unsubscribe link in any message.
• Cookies: manage them in your browser settings. You can also opt out of Google Analytics at tools.google.com/dlpage/gaoptout, and of interest-based ads at optout.aboutads.info or optout.networkadvertising.org.
• Your information: email us to request a copy, correction, or deletion of your personal information. We’ll respond as required by applicable law.

We use reasonable administrative, technical, and physical safeguards. No online system is perfectly secure, so we can’t guarantee absolute security.

Our site isn’t directed at children under 13, and we don’t knowingly collect their information. If you believe a child has given us information, contact us and we’ll delete it.

Our site is hosted in the United States and intended for U.S. customers. If you use it from elsewhere, your information will be transferred to and processed in the U.S.

Our site may link to other websites. We aren’t responsible for their privacy practices.

We’ll post updates here with a new “last updated” date. For material changes, we may also notify you on our site.

Best Online Pets Supply
484 East Ashland St., Brockton, MA 02302
508-388-3380 | joel@bestonlinepetssupply.com